1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Rate
We offer flat-rate domestic shipping of $15 per order.
This fee is applied at checkout unless otherwise stated during promotional periods.
3. Shipping Locations
We currently ship within the United States only. We do not offer international shipping at this time.
4. Estimated Delivery Time
Domestic delivery typically takes 4–7 business days after shipment, depending on the carrier and destination.
Delivery times are estimates and are not guaranteed.
5. Tracking Information
Tracking details will be provided via email once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.
6. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of delivery confirmation. We will assist in resolving the matter with the shipping carrier where possible.
7. Incorrect Address
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
8. Contact Us
If you have questions, please contact us:
Email:Â support@thegoodgutco.com
